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Lead a team of customer service staff.
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Staff recruitment and appraisals; train staff to deliver a high standard of customer service.
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Encourage staff to increase the number of sales
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Determine customer service requirements by maintaining contact with customers and frequent follow up
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Develop customer service procedures, policies, and standards for the customer service department in a more or less scripted way.
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Communicate courteously with customers by Chat, Call, Email, and SMS.
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Investigate and solve customer problems that have been passed on by customer service representatives.
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Evaluate every executive performance and define the work according to their excellence.
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Meet with other managers to discuss possible improvements to customer service and provide new ideas on sales.
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Provide customer service regarding collection issues and resolve client discrepancies and short payments. Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
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Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.