Rolling Plans Pvt. Ltd.
6
December.
2024
Even though the trend of remote working has embarked upon many organizations, there is still traditional 9-5 jobs existing around the globe. Be it hybrid working module, remote working or traditional work methodology, there should be inclusive and happy workplace culture. In this hopping modern workplace atmosphere, one of the looming challenges that leaders and employees face is workplace negativity. Workplace...
Readmore25
November.
2024
A project or a plan becomes successful only with a cornucopia of team meetings. Team meetings are the keystone for initiating the plan, finding solutions for ongoing challenges, and executing the best ideas for the elfin outcomes. Meetings are the source of collaboration, synergy, communication, and productivity within the organization. Team meetings are not just the dais for the discussion...
Readmore20
November.
2024
“Hello, I need your help./I have to report serious complaints./I have this issue.” All these conversations get initiated by the customer/clients when they dial the number to express their queries/complaints/issues of a particular business/company. Call centers are the conciliators that act as a pathway between customers and businesses. Call centers play an immense role in delivering phenomenal customer service to...
Readmore13
November.
2024
Jen Elsam, Project Manager - “Project management is like conducting an orchestra. Each element, no matter how small, plays a crucial part in creating a harmonious and successful symphony of deliverables. Stay organized, communicate clearly, and lead with purpose." The statement of Jen Elsam clarifies that even small aspects of the project determine the performance of the project. Among the various...
Readmore25
October.
2024
Call or contact centers are the point of contact between businesses and customers. Customers get their problems resolved with one dial at call centers and customer experience gets enhanced. The happier and more satisfied the customers are, the more chances there are of businesses coming in. What are the potent reasons for amplifying businesses? More businesses indicate more sales and...
Readmore9
October.
2024
“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”- Andy Rooney Bibek Kumal is working as a Human Resource Officer at Rolling Nexus. He is not only efficient in the HR field but he is also a mountaineering enthusiast. He succeeded in summiting Thoranga Peak above 6000m recently. Let's find...
Readmore6
October.
2024
Cheryl Yeoh said, “The best way to minimize disagreement is to ensure all the stakeholders are in the room.” This statement/quote signifies the sine qua non of the stakeholders’ participation in a business initiative/project and the management of such stakeholders for positive outcomes/deliverables/business payoffs. Stakeholder management is the warp and woof of any business/project/assignment. With effective stakeholder management only, it leads...
Readmore17
September.
2024
“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.” - Lauren Freedman,author and retail veteran. There is no doubt to verbalize that the customer is the boss and he/she can fire away any employees by investing in his/her service in another company. This statement is more ultrapractical in the contact...
Readmore11
September.
2024
What will the workplace become if there is no network of communication? The answer is obvious. There will be tons of misunderstanding amongst the team members, the project may get delayed, and the work outcomes might be haphazard. The essence of communication can't be neglected in any kind of work model. The distributed work model has become one of the...
Readmore20
August.
2024
Call Centers that can be entitled as the backbone of the business organizations, are subject to provide exceptional customer services to the customers who express their queries, complaints are issues at call centers with the instantaneous hope of remedy. And call centers are established with the motive of addressing customer doubts’ quickly accelerating customer satisfaction, forfending brand image and escalating...
Readmore3
August.
2024
Success and failure are like the two sides of a coin. Every assigned task, every examination, and every mission may either succeed or fail. Likewise, every project constitutes the outcomes as success or failure. The success of the project determines that the execution of the plan went smoothly with positive outcomes whereas project failures help to single out the shortcomings...
Readmore17
July.
2024
Like the multifariousness of flowers included in the garden, a typical workplace should also constitute diverse human resources whose perspectives and ideas are heartily welcomed in the organization. The quote of the writer of We Do This ‘Til We Free Us’, Mairam Kaba, “Why be a star when you can make a constellation” can be aligned with the adoption of...
Readmore9
July.
2024
“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.” This project management quote by Woody Williams unriddles the significance of project management. Project management involves various processes from brainstorming to final execution. One of the prominent reasons for any project to be...
Readmore25
June.
2024
Beep beep….. The inquisitive query of a customer may turn into anger when he/she has to wait for a longer time before the call center agent picks up a call. This may result in bad customer experience and dissatisfaction among customers causing irateness and even mood swings of switching to another business ultimately leading to the loss of business in...
Readmore14
June.
2024
Undertaking a project is a tectonic thing that requires a series of planning and collaboration of team members and concerned individuals in a very efficient and smooth way. From a plain-vanilla project to Byzantine projects, they require planning from the root for their ultimate success. A project may look simple but it has to undergo several changes, and discussions within...
Readmore8
June.
2024
“What gets measured gets improved.” This quote by Peter Drucker unriddles that measuring the factors gets the potentiality of enhancements or development. If the factors are left as they are, there is no room for embracing new changes and updates, And data plays a crucial role in analysis and decision-making. The field of HR is habitually changing and centric to...
Readmore25
May.
2024
“Hello, May I help you, Sir/Ma’am?” Initiating the conversation with the former greetings and ending with the satisfactory conclusion for customers, customer service representatives or call center agents have to keep these notes in mind. The main objective of CSRs is to solve the issues of the customers with positive interaction. From a mini dissatisfaction also, businesses can bear losses...
Readmore15
May.
2024
The workplace is a locus of employees belonging to distinct backgrounds, diverse personalities, and opinions. It's no doubt to illustrate that discord or conflict is bound to occur starting from mini disagreements to large blowups. Among the various skills and responsibilities of HR, the competency of recognizing the conflict amidst the organization between the employees, understanding the root cause of...
Readmore7
May.
2024
A project gets launched afterlots ofprocesses such asideation, team discussions, analysis of challenges and problems amidst the project, and many more. Within the project tenure, the stakeholders may approach new chancesorclientsaddextra tasks outside the scope of the agreement between the clients and the companythat'shandling the project. Scope canbe definedas the workthatisrequiredin a projectandscope management is an indispensable part of project...
Readmore9
April.
2024
A happy and satisfied customer should be the end pretension of any business indeed along with other substantial goals. With the reason to accentuate customer satisfaction in order to hold the same customer in business for a longer time and belly up prospective clients, call centers act as conciliators between the organization/agents and the customers. There are various types of...
Readmore