Job Description
Position: CSR- Accounts
Gross Compensation (NPR): 60,000 - 65,000
Benefits and Perks: Attractive compensation, 1 full course buffet meal, CIT, growth-induced environment, indoor entertainment facilities, and competitive commission structure
Time- Full-time Night Shift (7:15 to 4:15 in line with Central Standard Time as affected by daylight savings)
Duty Station: Kuleshwor, Kathmandu
Strong English Communication
Responsibilities:
- Respond to consultant inquiries promptly and professionally
- Accurately document all consultant interactions, inquiries, complaints, and resolutions in the CRM system
- Address billing inquiries, invoice discrepancies, and payment-related issues.
- Ensure information is received from consultant to collate accurate and timely information to inform pay services
- First-line support for all timesheet-related inquiries for consultants
- Daily hours entry of consultants working hours as per their timesheet
- Final validation and conversion of files into an acceptable format for upload
- Responsible for sharing the overtime and absence report and co-ordinate and updating any discrepancies
- Checking the numerical accuracy of the data
- Cross-verifying the total hours for payroll
- Regular follow-up with the consultant through different channels
- Ensure accurate and timely information is processed
- Coordinating with the Finance team to generate and send the invoice of the approved timesheets
Specification:
- Bachelor’s degree in Business Administration or Business Studies with Accounting major
- 2-year experience in the accounting field (preferred)
Skills Required:
- Proven analytical skills
- Flexible work style and ability to work under pressure.
- Positive "can-do' approach • Ability to use and learn software platforms
- Excellent communication skills
- Ability to produce accurate, concise records, and reports, and investigate within deadlines
- Good command of written and spoken English
- Ability to work within a team collaboratively
- Can work to tight deadlines and adapt your working patterns
