Call Center Representative

Kathmandu,
Full Time 2024-03-04 17000 Silver List 1429

Job Detail

Category

Communications and Public Affairs

Job Level

Entry Level

Job Description

Basic Information:

Job Position: Call Center Representative
Location: Bijulibazar, Hattisar, Pulchowk, Satungal, Durbarmarg, Hadigaun, Lazimpat
Experience: Min 6 months/ freshers can apply
Education Qualification: +2 Pass/ Bachelor's running

Major Roles and Responsibilities:

-Handle customer calls and provide accurate, satisfactory answers to their queries and concerns
-De-escalate situations involving dissatisfied customers, offering patient assistance and support
-Call clients and customers to inform them about the company’s new products, services, and policies


HOW TO APPLY

All applications must be submitted through online system. Applicant should register and signup to apply this vacancy. The system will send you an email for your email validation, please check your email for validation and follow the instruction for further process to go-ahead for applying job.
Getting started
You must duly fill all the asterisked (*) field to apply for job requirement. This includes filling in personal information, education, experience, languages, skills and other information as required. You may fill/ answer few answer of some specific questions asked by the system for some job positions. Make sure that the application for a specific vacancy is submitted before the closing date.
Submitting an application
Once you read all the requirements for the job position, you can apply to specific vacancy. Please make sure that you only apply to position. At this point, you may be asked to fill your name, valid email address and your contact cell number to upload documents relevant to a particular vacancy. Once you are done, click the ‘Submit application’ button. (This section may not apply for some job positions)
Some of the job positions are re-direct to main employer for application submission.
Recruitment process
Once the vacancy announcement posting has passed, the applications are thoroughly reviewed and processing for shortlisting. If you are shortlisted you may be invited for an assessment. The hiring unit will contact you if that is the case through Email and/or SMS and/or Telephone for further selection process.
The assessments vary depending of the specific function, however it will often start with a technical assessment/s followed by a competency based interview.

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