Job Description
Basic Information:
Position: Contact Center Associate
Department: VKYC
Qualification: +2 Completed Bachelor running
Experience: 6-12 month of experience in related field
Responsibilities:
- Responsible for verification of customer identification through Video calls
- Assist customers who need assistance with KYC, documentation, and other associated procedures.
- Receive inbound & outbound calls related to services and product of Nabil Bank and if required or needed for further support and assistant transfer the call to the other department.
- Due diligence on new clients includes seeking KYC information, paperwork, reviewing and verifying received documents, and doing an analytical risk assessment on new clients.
- Evaluate current clients on a regular basis in accordance with established policies and processes.
- Periodic evaluation of KYC records for completeness, including verification that due diligence was done and that CBC (due diligence) criteria were met; additionally, that the files and risk assessments were current and up to date.
- Maintain constant communication with the customer in order to maintain the customer file up to date.
- To get KYC paperwork, communicate effectively and efficiently with appropriate internal and external stakeholders.
- Ensure accurate and timely processing & submission of KYC requests
